By using the Website, you are deemed to have full knowledge of these terms and conditions and to accept them. We advise you to read them carefully and keep a copy of them. If you do not agree to be bound by these terms and conditions, please do not use the Website.
All material accessible on this Website is protected by copyright. You may view website pages on screen and may print or download extracts of them for your own personal use.
You may supply a copy of any such extract to any third party provided that:
- The extract is for their own personal use
- the extract is not supplied as part of, or incorporated in, another work, website or publication
- the extract is not supplied either directly or indirectly in return for commercial gain
- the third party is made aware that the source of the copy is this Website and that these terms and conditions apply equally to them.
No part of this Website may be reproduced, transmitted to, or stored on any other website in any other form of electronic medium without our express written consent.
AVAILABILITY OF THE WEBSITE
We will use our reasonable endeavours to provide you with a prompt and continuing service. We do not, however, warrant that the Website or the service it provides will continue uninterrupted or without delay or that it will remain unchanged.
CONTENT OF THE WEBSITE
While we will use our reasonable endeavours to ensure the information contained in the Website is correct and reliable, no warranty, either express or implied, is given as to the accuracy or completeness of that information. The Website contains hypertext links to a number of websites owned, operated and controlled by third parties. We have no control over or proprietary interest in any of these websites and, as such, make no warranties with regard to the quality, security, accuracy or any other aspect of such sites, and exclude any and all liability arising from use of the same.
The Website contains content and services (“Third Party Services”) owned, operated and controlled by third party service providers (“Third Party Providers”) and not by us. Where appropriate the provision of any Third Party Services to you by any Third Party Providers shall be on the terms and conditions of the relevant Third Party Provider. It is your responsibility to make yourself aware of such terms and conditions. We exclude any and all liability arising from the provision of any Third Party Services to you by any Third Party Providers and your only remedy for failure to provide such Third Party Services is against the relevant Third Party Providers.
While every effort is made to ensure any enquiry you submit is dealt with promptly, we cannot guarantee your query will always be dealt with within the timescale you require. If your enquiry is submitted to a Third Party Provider then we will not necessarily read or see your enquiry. We cannot guarantee complete confidentiality and recommend you do not include sensitive information, or information which could be classed as a trade secret, via the internet.
This website is owned and operated by Anicura Limited, trading as Anicura Natural Pet Solutions (“Anicura”, “we” or “us”). The company is registered under the Registrar of Companies in England and Wales under Company Number 07788861. If you have questions relating to our terms and conditions, you may contact us by email at firstname.lastname@example.org
Promotions (discount codes, promotional packs, product bundle offers)
Only one promotion permitted per transaction. Discount codes cannot be used with other special offers. Discounted / waivered postal charges are not considered a promotional offer. Special offers on products are dependent on stock levels. No retrospective offers or discounts can be applied to orders. There are no cash or product alternatives to promotions offered. Your 30 Day Money Back Guarantee is not affected by any promotion or offer. Your statutory rights are unaffected. Anicura reserve the right to alter or cancel promotions at any time without prior notice.
OWNERSHIP OF RIGHTS
Ownership of all rights, including copyright, relating to this website is vested with Anicura Limited. Any use of this website or its contents, including copying or storing it or them wholly or in part, other than for your own personal, non-commercial use, is prohibited without the permission of Anicura Limited. You may not modify, distribute or re-post something on this website for any purpose.
ACCEPTANCE OF YOUR ORDER
All orders are subject to acceptance and availability. Orders placed by you are an offer to purchase and will be accepted by us subject to stock availability at the stated prices, and subject to your payment having been received by us in full. We require full payment for the goods before your order can be accepted. Once your payment has been received by us, we will send an email to your stated email address to confirm our acceptance of your order. Upon acceptance of your order, despatch will be arranged to your address. Completion of the contract between you and Anicura Limited will be perfected when we despatch the goods to you. The sale contract is concluded in London, England, and the contract language is English. We will be pleased to accept orders provided they are for the personal, non-commercial use by our customers. We will not accept orders which are intended for resale or distribution for commercial purposes. The resale of any products purchased on the Anicura website without the express written agreement of Anicura Limited, is not permitted.
ACKNOWLEDGEMENT OF YOUR ORDER
Provided you have supplied us with your correct email address, we will notify you by email as soon as possible to confirm receipt of your order.
All items are subject to availability. In the event that the item you wish to purchase is not available, we will email you immediately to inform you. If your order is delayed because we are awaiting supply of stock or for any other reason, we will make every effort to keep you informed and discuss revised delivery timing.
Prices and offers are valid as advertised and may change from time to time. The GBP price of an item is inclusive of UK VAT.
We have chosen to use Stripe and Paypal as our payment processors, enabling us to recieve payments in the following forms: Visa, Mastercard, Maestro or directly from the customers Paypal account balance.
Reasons for choosing Stripe
Stripe enables us to accept credit and debit cards via the most reliable and secure internet payment gateway. On checkout you will be transferred to secure gateway payment page so your card details are securely processed.
Reasons for choosing Paypal
2. Paypal uses the best commercially available technology and procedures to protect the s ecurity of your online transactions. Review their Data Security and Encryption [http://www.paypal.com/cgi-bin/webscr?cmd=p/gen/security-outside] if you have further questions.
3. Paypal offers buyers protection through their Buyer Complaint Process [http://www.paypal.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outside].
The number one reason we use Paypal is for your security and ours. We NEVER handle your credit or bank information so you know that we can never misuse it and you don’t have to worry about anyone breaking into our site and stealing it.
The goods which you order will be insured by us or by our agents while in transit and up to the point of delivery to your address.
CANCELLATION BY US
We will aim to fulfil your orders to the best of our ability. However, we reserve the right to cancel the contract between us if one or other of the following circumstances apply:
1. We do not have sufficient stock to deliver the goods you have ordered
2. We do not deliver to your area or country
In the event of cancellation we will contact you by email and will re-credit your account as soon as possible and in any event within 30 days of your order being placed.
Your Right To Cancel / Cooling-Off Period
You have the right to cancel goods as soon as your order is placed and for up to 7 days after you receive your delivery. Refund will include the cost of delivery to the customer. Cost of return postage to be covered by the customer unless products are faulty or damaged, or the wrong item has been sent.
Please see our dedicated returns section here: www.anicura.co.uk/customer-service/returns/
YOUR ACTIVITY AND YOUR COMPUTER
You may use this website at your own risk and it is understood you are personally responsible for your use of this site and for your communication and activity related to this site. We make every effort to ensure this website is free from viruses or defects. However, it is your responsibility to ensure you use the right equipment to use this website and to screen out anything which may damage it.
Every care has been taken in the preparation of the content of this website to ensure the items and terms are described accurately. There may however, from time to time, be technical inaccuracies and/or typographical errors. There may slight variations from time to time in style or colour reproduction, or in text descriptions. To the extent permitted by law, Salcura Limited shall not be liable for any claims either direct or in terms of consequential loss relating to the accuracy of the information contained in any of the sections of this website, whether this arises from breach of duty, breach of contract, negligence or any other way.
On our website all trademarks, product names, company names and logos are the property of their respective owners. No permission is given by Anicura either directly or implied, in respect of the use of any such brand names, photographs, product names or titles or copyrights which belong to third parties, and such use may constitute an infringement of the owners rights.
This website, any content contained herein and any contract brought into being as a result of usage of the website are governed by and construed in accordance with English Law and any disputes will be dealt with under the sole jurisdiction of the courts of England and Wales. All contracts are concluded in English.
EVENTS BEYOND OUR CONTROL
We will not be in breach of this agreement or otherwise liable for any delay in performance if to the extent that any delay or failure results from circumstances beyond our reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
Our terms and conditions relating to your use of this website may be updated from time to time and we suggest you check our website regularly for any changes to our terms and conditions.
Registered address: Anicura Ltd. 36 High Street, Cleethorpes, South Humberside, DN35 8JN
To the fullest extent permitted by the law and except in respect of death or personal injury caused by negligence on the part of Anicura, its directors or employees, Anicura shall not be liable to you by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by negligence on the part of Anicura, its directors, employees, agents or otherwise) which arise out of or in connection with the use of this website. The supply of the products or their use or resale by you, and the entire liability of Anicura under or in connection with the contract shall not exceed the price of the products, except as expressly provided in these conditions. This does not affect your statutory rights. We will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform any of our obligations in relation to the product ordered by you, if the delay or failure was due to any cause beyond our reasonable control. This does not affect your statutory rights. Copyright and Trademark The contents of these pages (including pictures, designs, logos, photographs, written text and other material) are the copyright trademark or registered trademark of Anicura or its content and technology providers or their respective owners. All rights reserved.