Money Back Guarantee
Many people tell us that they have bought lots of different products in the past and have been disappointed with most of what they have tried on their pets. At Anicura, we recognise that this may not be the first time you have tried something different to prescribed treatments.
We want to give you the confidence to give Anicura a try, by offering you a 30 day Money Back Guarantee! If you’re not 100% happy, send us back the product(s) and you will receive a full refund.
We do however ask you really give the products a proper try. When it comes to matters of the skin, there are rarely overnight results, as much as we would like to help you instantly. Especially when the skin of your dog or cat has been unhappy for some time, it can take longer – hence we recommend using the products for at least one life-cycle of the skin, which is around 27 days. So follow the instructions we provide for the products, have patience and be persistent!
How does the Money Back Guarantee work?
If you have given the products a proper try and you still feel they have made no difference to your pet's skin, please contact us on firstname.lastname@example.org or 020 8979 3592.
If you have purchased from this website, please quote the order number and please send the products back to us. Our office address is:
5-6 Crescent Stables, London, SW15 2TN, UK
Please note that we do not provide return labels.
Once we have received the products, we will make sure to process the refund. Please bear in mind it might take a few days before your bank processes the refund.
When purchasing from one of our official stockists, please ensure they offer the Money Back Guarantee. We do not enforce the guarantee onto them so it is at their discretion to provide it. If you have indeed purchased from a store or online webseller, please go to that store to be able to obtain the refund.
If you have any further questions, please always feel free to contact us.