Returns

We want you and your pet to be happy with your order. If something isn’t quite right, we’re here to help.

Returns

If you wish to cancel your order, please contact us as soon as possible at info@anicura.co.uk or on 020 8979 3592. We’ll do our best to stop your order before it is dispatched, but we cannot guarantee this, as requests are only handled during our working hours.

Once your order has been dispatched, we can no longer stop the delivery. If you still wish to return your order, please contact us to arrange a return. Products must be returned unused, unopened and undamaged within 30 days of delivery. You will be responsible for the return postage costs. 

If you are returning your products during our 30 day guarantee please see here: 30 Day Money Back Guarantee. 

Damaged or wrong orders

In the unlikely event of your order being supplied incorrectly or your products are damaged in transit, please make sure to notify us within 3 days of receipt of the order. We will ensure to send replacements or find an otherwise suitable solution to resolve the issue immediately. Please email us on info@anicura.co.uk or call us on 020 8979 3592.

Please note: The money-back guarantee does not apply to food supplements such as chews, as these are food items and cannot be returned once opened for hygiene and safety reasons. We reserve the right to decline a return if the product doesn’t meet our return criteria.